Privacy Policy

Introduction

Welcome to Garden.com.bd! This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our marketplace platform. By accessing or using Garden.com.bd, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our platform.

1. Information We Collect

We collect the following types of information:

1.1. Personal Information

• Account Information: Name, email address, phone number, and shipping address provided during registration.
• Payment Information: Payment method details (e.g., credit card information, mobile banking details) processed securely through payment gateway.
• Order Information: Details of products purchased, order history, and transaction records.
• Communication Data: Messages exchanged with merchants or customer support via the platform.

1.2. Non-Personal Information

• Device Information: IP address, browser type, operating system, and device identifiers.
• Usage Data: Pages visited, time spent on the platform, and interactions with features.
• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience and analyze platform usage.

2. How We Use Your Information

We use your information for the following purposes:

• To create and manage your account.
• To process and fulfill your orders.
• To communicate with you about your orders, account, or platform updates.
• To improve our platform, services, and user experience.
• To detect and prevent fraud, abuse, or illegal activities.
• To comply with legal obligations and enforce our terms and conditions.

3. How We Share Your Information

We may share your information in the following circumstances:

• With Merchants: To facilitate order fulfillment, we share your name, shipping address, and contact details with the relevant merchant.
• With Service Providers: We may share information with third-party service providers (e.g., payment processors, delivery partners) to perform functions on our behalf.
• For Legal Reasons: We may disclose information if required by law, to protect our rights, or to comply with legal proceedings.
• With Your Consent: We may share information with third parties if you provide explicit consent.

4. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of sensitive data during transmission.
• Secure storage of personal information.
• Regular security audits and monitoring.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. For example:

• Account information is retained as long as your account is active.
• Order information is retained for a period necessary and to process refunds, resolve disputes, or comply with legal obligations.

6. Your Rights

You have the following rights regarding your personal information:

• Correction: You can update or correct inaccurate or incomplete information.
• Deletion: You can request the deletion of your personal information, subject to legal obligations.
• Opt-Out: You can opt out of marketing communications by following the unsubscribe link in our emails.

To exercise these rights, please contact us.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enhance your browsing experience.
• Analyze platform usage and performance.
• Deliver personalized content and advertisements.

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect your ability to use certain features of the platform.

8. Third-Party Links

Our platform may contain links to third-party websites or services. This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children’s Privacy

Garden.com.bd is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and users will be notified via email or a notice on the platform. Your continued use of Garden.com.bd after changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us.