Seller Policy

Introduction

Welcome to Garden.com.bd! As a seller on our platform, you agree to adhere to the following policies to ensure a seamless and trustworthy experience for both sellers and customers. By registering as a seller, you acknowledge and accept these terms.

1. Product Listing Guidelines

• Accurate Product Information: Sellers must provide accurate and detailed product descriptions, including specifications, dimensions, materials, and usage instructions.
• High-Quality Images: Product images must be clear, high-resolution, and representative of the actual item. Misleading or edited images that do not reflect the product accurately are prohibited.
• No Watermarks: Product images must not contain any seller shop logos, watermarks, or branding. Only clean, professional images of the product are allowed.
• Categorization: Products must be listed in the correct category to ensure easy discovery by customers.
• Prohibited Items: Sellers are not allowed to list illegal, counterfeit, or restricted items. Any violation will result in immediate account suspension.

2. Order Management

• Order Notifications: Sellers will receive order details, including customer information and delivery address, via their seller dashboard.
• Timely Dispatch: Sellers are responsible for dispatching products promptly after an order is confirmed. Delays must be communicated to both the customer and Garden.com.bd support team.
• Shipping and Delivery: Sellers are responsible for delivering products directly to the customer’s address within the agreed time frame. Shipping costs and methods should be clearly stated during product listing.

3. Customer Communication

• Responsiveness: Sellers must respond to customer inquiries, concerns, or complaints in a timely and professional manner.
• Order Updates: Sellers should keep customers informed about the status of their orders, including dispatch and delivery timelines.
• No External Payments: Sellers are strictly prohibited from asking customers for any additional payments outside of the Garden.com.bd platform. All transactions must be processed through the platform to ensure transparency and security.

4. Pricing and Discounts

• Fair Pricing: Sellers must not artificially inflate product prices to offer misleading discounts. All discounts and promotions must reflect genuine savings for the customer.
• Transparency: Prices must be competitive and clearly displayed. Hidden charges or misleading pricing practices are strictly prohibited.

5. Returns and Refunds

• Customer Initiation: If a customer wishes to return a product or request a refund, they will contact the seller directly through the platform.
• Return Conditions: Sellers must accept returns for damaged, defective, or incorrect items. Return policies (e.g., time frames, conditions) must be clearly stated on the product page.
• Refund Processing:
  • For Cash on Delivery (COD) Orders: Sellers are responsible for processing refunds promptly upon receiving the returned product and verifying its condition.
  • For Prepaid Orders: Garden.com.bd will process refunds after validating the return request with the seller.
• Dispute Resolution: In case of disputes, Garden.com.bd may intervene to mediate and ensure a fair resolution.

6. Seller Responsibilities

• Product Quality: Sellers are responsible for ensuring the quality and authenticity of the products they sell.
• Compliance: Sellers must comply with all applicable laws, regulations, and platform policies.

7. Platform Fees and Payouts

• Commission: Garden.com.bd charges a commission on each sale. The fee structure will be provided during registration.

• Payout Schedule:

  • Payouts are processed weekly.

  • Payments are made for orders that are completed and aged 7 days from the delivery confirmation date.

• Payment Methods:

  • Bank Transfer (preferred).

  • Mobile Financial Services (bKash, Nagad).

• Minimum Payout Threshold:

  • Sellers must have a minimum balance of ৳1000 to be eligible for payout.

• Transparency:

  • Sellers can view their payout status, including completed orders, deductions, and net earnings, in their Seller Dashboard.

• Dispute Resolution:

  • Payments for disputed orders will be held until the issue is resolved.

  • Sellers will be notified of any holds and provided updates on the resolution process.

8. Account Suspension or Termination

Garden.com.bd reserves the right to suspend or terminate a seller’s account for:

• Repeated violation of platform policies.
• Fraudulent or unethical practices.
• Poor customer feedback or low performance ratings.

9. Additional Points to Consider:

• Performance Metrics: Sellers should maintain a high performance rating (e.g., timely delivery, positive customer feedback) to remain in good standing.
• Customer Reviews: Encourage sellers to actively seek customer reviews and address negative feedback constructively.
• Promotions and Discounts: Sellers can offer discounts or promotions, but these must be clearly communicated and adhered to.
• Data Privacy: Sellers must protect customer data and use it only for order fulfillment purposes.

10. Amendments to Policy

Garden.com.bd may update this policy from time to time. Sellers will be notified of any changes, and continued use of the platform constitutes acceptance of the revised policy.