Refund & Returns Policy

Introduction

At Garden.com.bd, we strive to ensure a seamless shopping experience for our customers. This Refund and Return Policy outlines the conditions and procedures for returning products, requesting refunds, or canceling orders. By using our platform, you agree to comply with this policy.

1. Eligibility for Returns and Refunds

You may be eligible for a return or refund under the following circumstances:

• The product received is defective, damaged, or not as described.
• The product delivered is incorrect (wrong item).
• You have changed your mind (if applicable, subject to conditions below).
  

3. Non-Eligible Items

The following items are generally not eligible for returns or refunds:

• Perishable goods (plants).
• Products marked as "final sale" or "non-returnable" at the time of purchase.
• Products that have been used, damaged, or altered after delivery.
• Products without original packaging or tags.

4. Return Process

To initiate a return, follow these steps:

• Contact the Merchant: Use the platform's built-in messaging system to notify the merchant about the issue within 3 days of receiving the product.
• Provide Evidence: Share clear photos or videos of the defective, damaged, or incorrect product.
• Wait for Approval: The merchant will review your request and approve or deny it within 3 business days.
• Return the Product: If approved, return the product in its original packaging and unused condition. Include all accessories, tags, and invoices.
• Ship the Product: Return shipping costs are the responsibility of the user unless the product is defective, damaged, or incorrect. Use a trackable shipping method and provide the tracking number to the seller.

5. Refund Process

Once the merchant receives and inspects the returned product:

• Approved Refunds: Refunds will be processed within 7-10 business days using the original payment method.
• Partial Refunds: If the product is returned in a used or damaged condition, a partial refund may be issued at the seller's discretion.
• Failed Delivery Refunds: If the product was not delivered, Garden.com.bd may process a refund at its discretion after investigating the issue.

6. Cancellation Policy

• Before Shipping: You may request a cancellation if the merchant has not yet shipped the product. Contact the merchant via the platform's messaging system to initiate the cancellation.
• After Shipping: If the product has already been shipped, you must follow the return process after receiving the product.

7. Merchant Responsibilities

• Sellers must respond to return or refund requests within 3 business days.
• Sellers are responsible for providing accurate product descriptions and images to avoid disputes.
• If a seller fails to resolve an issue, Garden.com.bd may intervene and process a refund at its discretion.

8. Customers Responsibilities

• Inspect the product upon delivery and report any issues within 3 days.
• Return the product in its original packaging and unused condition.
• Provide accurate and complete information when requesting a return or refund.

9. Exceptions

• Force Majeure: Garden.com.bd is not responsible for delays or issues caused by events beyond our control, such as natural disasters, government restrictions, or shipping carrier delays.
• Fraudulent Claims: Users found making fraudulent return or refund claims may face account suspension or legal action.

Contact Us

For assistance with returns, refunds, or cancellations, please contact us.